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FAQ: Salling Media Sync for Mac

Why does certain album artwork not show?

Keep in mind that not all devices support album artwork. If you know that your device supports artwork (maybe it's being shown for some, but not all, albums) lack of artwork can be due to several reasons.

  1. (Windows-only) Such artwork that you have downloaded through iTunes (using the "Get Album Artwork" command in iTunes) is stored separately from the audio tracks in a way that makes it impossible for Salling Media Sync to re-associate back to the track in a way such that a device can make use of it. Solution: Assign artwork to your tracks using a different method, such as through the "Get Info" command in iTunes.
  2. Your device may not support artwork embedded in audio tracks.

Salling Media Sync takes several measures to maximize the chances of album artwork showing on your device.

Article added: 2008-08-14 14:05:08

Article last updated: 2008-11-25 15:08:00

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Product Requirements

Mac OS X 10.4.11 - 10.6 (Snow Leopard)

A compatible device

iTunes 7.6.x - 10.1.1 (for music and podcasts)

iPhoto '08 - '11 or Aperture 2 (for photos)

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