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Toshiba Bluetooth and Samsung D900, D908, E898 ("SUWON 2.5G" platform) phones
The phone does not get past the "Negotiating" stage when you connect from the phone to your PC. We're investigating this problem, and it appears to be a compatibility problem between Toshiba's Bluetooth stack and Samsung's "SUWON 2.5G" platform Java implementation. Until we find a workaround (unfortunately, it's not certain we'll find one), please try a different Bluetooth stack, if possible.
"out of memory" error on incoming phone calls on S60 E-Series phones
Due to what we believe is a firmware issue in some E-series phones, you may get an "out of memory" error from the phone application, if Salling Clicker is connected to your computer. We've confirmed that upgrading the phone's firmware to revision 3 (e.g. 3.0633.09.04 for Nokia E70) fixes this problem. Meanwhile, we're investigating ways to work around the problem on phones that run the old/problematic firmware.
"Connect with Bluetooth" silently fails if Bluetooth is "off" on S60
Check to make sure Bluetooth is "on" on your phone. Some devices will automatically offer to turn Bluetooth on while others will fail silently. This is due to differences in firmware behavior.
By default, some S60 3rd Edition (for example, Nokia Eseries) devices only allow installation of trusted, that is, Symbian Signed applications. To also allow installation of self-signed (untrusted) applications such as Salling Clicker, go to Application Manager > Options > Settings > Software Installation. Change the setting from 'Signed' to 'All', if needed.
You may need to manually launch Salling Clicker on the device before it'll accept Bluetooth connections from your computer. Later, it's okay to quit the client application, but it needs to be launched at least once every time you restart the device if you want your computer to be able to connect to it.
As this device lacks left/right control keys, the keys 1, 2, and 3 are used for REW, Play-Pause, and FFW, respectively. While we'd love to illuminate the multimedia indicators above these buttons, this is not something Sony Ericsson allows 3rd-parties to do.
Some VPN solutions may interfere with your phone's ability to automatically discover computers running Salling Clicker. Try disconnecting from VPN and relaunch Salling Clicker on your computer, if necessary.
The SmartRoaming product may interfere with Salling Clicker's ability to discover computers running Salling Clicker (over WiFi).
F-Secure may interfere with Salling Clicker's ability to discover computers running Salling Clicker (over WiFi). We recommend lowering the aggressiveness of F-secure's firewall until the problems go away.
If your WiFi connection locks up (and eventually disconnects) if you don't touch the device for a while, you will need to change your device's power save settings. Salling Clicker does periodically send data across the connection to prevent it from being dropped but some devices are overly aggressive in saving power and do not respect our expressed interest in keeping the WiFi awake. The workaround is to either disable any "auto off" options in the Windows Mobile WiFi control panel, or to extend timeout values associated with such options.
We've found that some types of devices have issues related to their UDP/multicast capabilities that will cause Salling Clicker to not discover computers when connecting via WiFi. The problem, which we've diagnosed as either chipset or OS kernel related, tends to "come and go". As a workaround, select to connect using your computer's IP address, bypassing the otherwise very cool auto-discovery feature.
This may happen if Salling Clicker (or the Bluetooth stack itself) crashes and is relaunched. The problem is caused by a "stale" copy of the Salling Clicker service being left in the stack's service database. The solution is to log out and back in. The Microsoft Bluetooth stack does not have this type of problem.
This issue appears to be caused by a problem in PowerPoint prior to version 2007. The solution, should you encounter this issue, is to either upgrade to PowerPoint 2007 or turn off the slide thumbnail display in Salling Clicker: PowerPoint -> Menu -> Thumbnail
The most recent version of Salling Clicker is faster than the last when it comes to browsing large music libraries, and we expect to improve on this in future releases as well. Alas, there is likely a music library large enough to cause some performance/speed problems in some functions related to browsing.
Installation fails with the message "Fatal Error. Installation ended prematurely because of an error."
Try unattended command-line installation instead, to try and work around this issue (most likely caused by VBScript being broken on your computer):
2. Enter "cmd" and hit enter.
3. Drag the icon for SallingClickerSetup.exe from Windows Explorer into the command-line window.
4. Append the text (without the quotes) " /passive". Your command-line should now look somewhat like so:
5. Hit enter.
Try activating again in a couple of minutes, making sure you copy the serial number exactly as given to you. It takes a couple of minutes for the purchase to register through to the activation server system.
You may install Salling Clicker on up to three computers if you’re the sole user of three computers (for instance, one desktop machine and one laptop). Activations are automatically "re-cycled", so you should normally not experience any problems when upgrading your hardware. Please do not share serial numbers.
Note: Mac and Windows licenses are sold separately.
Salling Clicker will only let you search and select shared playlists and radio stations that have been "loaded" by iTunes (this is an iTunes limitation)
This is normal. Keeping the PDA awake to listen for incoming connections (so the computer can sense if the PDA is in proximity) would drain the battery. Some Windows Mobile 5 Pocket PC devices don't have this problem.
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